Securus Technologies Makes Correctional Facility Life Easier

The company that leads in providing the best criminal justice tech solutions, Securus Technologies, recently released facility customer comments about how their products and services made their lives a little easier. By reading all of these comments from correctional facility members and investigators, I got an in depth understanding about how this company really helps to prevent crime and much more.


One customer gave their praise to Securus Technologies because with their services, they were able to use information from screened phone calls to obtain a search warrant for a corrupt staff member. That corrupted facility member was actually bringing contraband to those that were locked up. Another customer said that calls they monitored contained various information about an inmate using alcohol and drugs, making threats, suspicious activity involving money being transferred, incriminating talks of actually shooting a victim in the past and a whole mess of other illegal activities. To get another understanding about what these technology solutions offer, a correctional officer can use these investigative tools to help prevent threats against inmates or even fellow staff. Some praised Securus Technologies for their LBS software because it has helped them to recover million dollars worth of missing drugs and cash money with the aid of the sheriff department. The comments continue with one stating that, “the LBS services alone are enough for us to continue using Securus in the future.” The company says they have received thousands of these letters and emails that share how their technology has helped to keep everyone safe.


Securus Technologies Continues to Grow in Industry

One of the fastest growing companies in the technology and communications industry today is Securus Technologies. Securus Technologies has been in business for about 10 years, but has grown substantially in that time period. Today, the company has over 500 employees, many of which are based out of its Dallas headquarters. The company current provides products and services to over 1,000 different law enforcement facilities across the country, which ultimately house over 1 million different inmates every year.


When Securus Technologies was first established, it largely worked to provide secure ways for inmates and facility employees to place secure phone calls to other parties. While they were successful with this business model, Securus Technologies has expanded into other areas as well. One of the biggest moves that Securus Technologies made was to innovate an existing video visitation platform. They have developed the platform that has allowed an inmate to have a convenient and personal video chat call with a loved one, friend, or attorney.


The new video visitation service has been very popular with inmates and those that work at the facility. The inmates love it because it is very easy for them to see their kids and other loved ones. While this allows for more personal communication, the facilities have enjoyed the fact that it has reduced the need for in-person visitation. This has helped to reduce an administrative burden and has helped to make the properties safer to live and work in.


While the service is enjoyed by thousands of people daily, Securus Technologies has also been able to use the service to provide security benefits to the prisons. All calls that are made are fully recorded. Securus Technologies is then able to review these calls to look out for suspicious information. These calls are then passed on to the facility and can act as evidence of past planned crimes.